Brief description :

Good Knowledge in Python, Javascript, XML and Odoo Framework.

Good Communication Skills

Brief description :

• Monitor chats – ensure that Chat Consultants are interacting with customers in accordance with company’s set guidelines and are serving our business’ best interests.
• Communicate performance feedback effectively and efficiently to each team member and ensure that it is implemented in work.
• Work on a continuous process of evaluating and identifying key behaviors that drive improved customer satisfaction.
• Coordinate with Operations department for process improvements.
• Involve in process training of existing staff as well as new joiners as and when required.
• Highly skilled working knowledge of MS Office, Google sheets, Tally, ERP cources, Photoshop and web designing
• Knowledge of Odoo ERP software preferred.

Required skills

• Education – Bachelor’s degree or equivalent.
• Should have excellent verbal and written communication skills in English.
• Should have good interpersonal and presentational skills.

Experience description

• Experience – 0 – 2yrs of experience as Support Analyst preferably in customer service or related industries.