Repair Management Module in Odoo 13

Customer satisfaction is a very important aspect in every business process.Some customer centric manufacturers are providing warranty as an integral part of delivering better customer experience.

So in Odoo 13, the Repair Management module helps to manage customer repair order process so as to enable timely management of defects which includes repair as well as replacement of the product’s components.

In Order to use the Repair module:

1. Install Application

First of all install the module Repair from Odoo Apps.

2. Go to Repairs module

Here we can find the repair orders already generated for the products.We can create new repair orders.

Also we can access the existing ones..

3. Create Repair order

Here we can add the fields :

Product to Repair
Quantity
Customer
Responsible person for the repair
Location of the product
Company name
Warranty Expiration Date
Invoice Method consists of three types :  No Invoice ,Before Repair and After Repair and
Tags

Below tabs consist of Parts, Operations, Extra Info and Notes

We can add details of product parts . The type specifies the operation type, either add or remove. Product refers to the product parts Description of the part , Lot/Serial for Reference, Quantity, Unit Price  ,Taxes and Subtotal.

4. Confirm Repair Order

After specifying the above fields we can save and confirm the repair order through Confirm Repair button. After confirming we can enable the start repair button to activate the repairing process.

After activating the Start Repair button the order will be Under Repair status. When the repair got completed the status can be changed to Repaired using End Repair button.

After activating the end repair button it will be moved to To be invoiced status and we can create invoice through create invoice button and move to status repaired in case of After Repair invoice method. If we are selecting the invoice method as No Invoice then invoice will not be created and it will be directly moved to repaired status.In the case of Before Repair invoice created before the repairing process.

5. Posting Invoice and Register Payment

Now we can post the invoice and register payment.

Register Payment through Register Payment button and can Validate payment.

After validating, the status changed from posted to paid.

If we check the extra info tab we can see that the order got repaired and invoiced.

In the operations332397729 tab a repair service got added.
Now we can print the repair order as well as invoice.